Frequently Asked Questions
Find quick answers to your questions about TEK1SECURITY. If you don't find what you're looking for, feel free to contact our support team.
Your Questions, Answered.
Browse our comprehensive list of frequently asked questions to learn more about our platform.
What is TEK1SECURITY?
TEK1SECURITY is a modern security management software designed to help security companies in Nigeria streamline their operations, including guard management, incident reporting, payroll, and client communication.
Is TEK1SECURITY suitable for small security companies in Nigeria?
Yes, TEK1SECURITY is designed to scale for businesses of all sizes, from startups to large enterprises. Our tiered pricing plans make it accessible for diverse operational needs, ensuring you only pay for what you need.
How does the incident reporting work?
Security guards can report incidents instantly via their web interface or mobile app, including detailed descriptions, severity levels, and multimedia attachments (photos, videos, audio). Admins and supervisors receive immediate alerts and can review reports centrally, facilitating rapid response and thorough documentation.
Can clients access their reports and invoices?
Absolutely! Our dedicated Client Portal allows your clients to securely view patrol logs, incident reports, and invoices. This feature fosters transparency, builds trust, and reduces the administrative burden of sharing information.
Does the platform include guard tracking?
Yes, our Professional and Enterprise plans include advanced GPS patrol monitoring. This allows you to track guard locations in real-time, verify patrol routes, set up geofences, and receive alerts for deviations, ensuring optimal accountability and safety.
How is payroll handled?
TEK1SECURITY offers automated payroll calculations based on recorded shifts and attendance. This feature simplifies the process of paying your security personnel accurately and on time, reducing manual errors and saving significant administrative hours.
Is my company's data secure with TEK1SECURITY?
Data security is a top priority. We utilize robust encryption, secure cloud infrastructure, and adhere to industry best practices to protect all sensitive information. Regular backups and access controls are in place to ensure data integrity and confidentiality.
What kind of support do you offer?
We offer comprehensive support to ensure your success. Our Basic plan includes email support, while Professional and Enterprise plans offer priority email and phone support, with Enterprise clients receiving 24/7 premium support and a dedicated account manager. We also provide extensive training resources.
Can I customize the platform to fit my specific needs?
The Enterprise plan offers customizable modules and API integrations, allowing us to tailor the platform to your unique operational workflows and integrate with your existing systems. Contact our sales team to discuss your specific requirements.
Still Have Questions?
Our dedicated support team is here to help. Reach out to us for personalized assistance.